Keynote at Future Stores 2017 Conference

Keynote at Future Stores 2017 Conference

  Earlier this year I was invited to deliver a keynote at the Future Stores 2017 conference. The focus of my presentation was how to create more human-centric and therefore more successful customer experiences by leveraging the science behind consumer behaviour....
Customer or Brand? Which Should I Focus On?

Customer or Brand? Which Should I Focus On?

  I have been working with some Visual Merchandising and Branding students recently. For the Consumer Behaviour and Psychology unit I am lecturing on, they are asked to do some consumer research. Throughout this assignment their focus should be predominantly on...
Case Study – NelsonBostock & Zuora

Case Study – NelsonBostock & Zuora

  We have been approached by Nelson Bostock Unlimited for insight about the psychology behind UK consumers increasingly using subscription services. This insight has been used in the report ‘A Nation Subscribed. A 2016 state of the UK Subsciption...
Case Study – Harvey Nichols

Case Study – Harvey Nichols

  We have been approached by Harvey Nichols for insight on men shopping habits and mens personal style to help shape PR campaign for the opening of the new menswear department. What did we do? Consulting on the campaign idea with the aim of increasing customer...