Customer or Brand? Which Should I Focus On?

Customer or Brand? Which Should I Focus On?

  I have been working with some Visual Merchandising and Branding students recently. For the Consumer Behaviour and Psychology unit I am lecturing on, they are asked to do some consumer research. Throughout this assignment their focus should be predominantly on...
Retail Store in 20 Years

Retail Store in 20 Years

  We have recently run the second Mind-Bending Breakfast of our newly formed The #1 Club for the innovators in the customer experience space. The #1 Club has been created for those professionals in the customer experience space who push boundaries, believe there...
AATCC – Physical Digital

AATCC – Physical Digital

  Kate Nightingale has been approached by Craig Crawford from Crawford IT to comment on the omni-channel brand strategy and how it can affect consumer behaviour. Craig’s article has been published on the Association of Textile, Apparel and Materials...
Retail Bulletin – The Future of Retail

Retail Bulletin – The Future of Retail

  Kate Nightingale has written an article for the Retail Bulletin’s Future of Retail supplement published in May 2016.   Here is the reprint of the article: How consumer behaviour trends are affecting the retail store design? With the ever growing...
BBC News – Black Friday Consumer Behaviour

BBC News – Black Friday Consumer Behaviour

Kate Nightingale has been asked by Camila Ruz why people behave the way they do on Black Friday. Visit BBC News website to read on the psychological reasons behind consumer behaviour on Black Friday. If you’d like to know more, we have written a number of...