by Second Administrator | Jul 2, 2020 | Events, Human Discussions
We want to introduce you to our new collection of talks, originally to run every 2 weeks on Monday mornings at 10am BST (1st and 3rd Monday of the month; sometimes Tuesday, if Bank Holiday) starting 20th July 2020. The idea is to inspire you for the 2 weeks... 
by Second Administrator | Aug 20, 2018 | Blog
Experience is a holistic journey. It is formed out of parts but it is so much more than the sum of its parts. Each part creates a unique impression on an individual resulting in a unique and personal reaction made out of a series of emotions, behaviours and... 
by Second Administrator | Nov 2, 2017 | Events
Earlier this year I was invited to deliver a keynote at the Future Stores 2017 conference. The focus of my presentation was how to create more human-centric and therefore more successful customer experiences by leveraging the science behind consumer behaviour.... 
by Second Administrator | May 13, 2017 | Events
Design used to be a creative endeavour. The creative’s preferences were evident in their work. That still happens and too often we hear that design decisions in businesses are based on personal preferences not even what is representative of the brand or what...
