Pavillion Review

Pavillion Review

Pavillion Review You are welcomed by a beautiful array of orchids and other plants. It feels like walking into an orangery which instantly puts you in a good mood. However, there was no one at the entrance to direct me to a table although the waitress acknowledged me...
Ampersand Hotel

Ampersand Hotel

Ampersand Review We visited The Drawing Rooms in Ampersand Hotel after one of our meetings in the area. We wanted some comfort after a long day. Needless to say, we didn’t get any of it and left feeling more stressed and tired than before walking in. We have entered...
Senses are a way to customer’s heart

Senses are a way to customer’s heart

Multi-sensory marketing or branding isn’t a new idea. Scientists have conducted research on the subject for decades and many corporate, retail and hospitality companies have applied, if not all, at least some of this knowledge to build stronger and more meaningful...
Sound advice (Article from Sleeper Magazine)

Sound advice (Article from Sleeper Magazine)

I recently asked a general manager how hard it was to manage over 300 staff. She surprised me somewhat by answering “that is the relatively easy bit because we are trained for it. The hard bit”, she explained, “is making the hotel different from all the others.”...